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Carl
David Ericson
4250
Arville St
Apt 373
Las Vegas, NV 89103
702 722 2658
Cell: 702 538 3486
Dave@TheMeadowsNV.com
Experience
Overview
Since
even before graduating high school in a suburb of Houston, TX, in 1979, I
have been instilled with a work ethic which has made me a
customer-service-oriented employee in every job I have held.
I
am always looking out for "the company's" best interests, and
strive to learn all I can to make myself as valuable an employee as
possible.
I
managed the successful openings of 4 arcade locations for Dream Machine
Amusements, from Maine to Florida, after less than a year as a manager /
technician. I have managed Movie Theaters up to 10 screens for United
Artists, Cineplex, and an independent. While at these theaters I
motivated my team to sell a per cap which exceeded nearly every theater in
the district.
In
the late 80's, I went to work at a small Sears store in Lebanon, New
Hampshire. I have since worked for Sears in Maine, Montana, and (Tukwila and
Federal Way,) Washington, where I was twice promoted. The
adjacent employment history takes over from here.
Born:
Concord, NH 1961
Married: Las Vegas, NV 2004
Printable
Version in PDF
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Objective
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My
ideal job has always involved considerable customer contact, presented
ongoing challenges, and utilized as much of my technical expertise and
exceptional customer service experience as possible.
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Employment History (1996 - Present) |
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November
2007 – Present
Not Employed - Disabled by Neurological
Movement Disorder
Las Vegas, NV
Have
a Neurological Movement Disorder called Dystonia. Treatment has been
difficult to find since living in Las Vegas, but am finally scheduled for a
test to implant an Intrathecal Baclofen Pump, which will hopefully reduce
the number of tremors, and enable me to walk after nearly a year in a
wheelchair. Have been receiving Social Security Disability since
April, 2007, but I wish for nothing more than to return to work.
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Slot Mechanic
June 2007 – November 2007
The
Orleans
Las Vegas, NV
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Responsible
for the maintenance, repair, performance, and software updates of
all bill validators in up to 3000 machines.
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Ordered
and controlled all parts and spare stock.
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Models
included Mars SC66, JCM WBA, and JCM UBA.
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Responsible
for all repairs and preventive maintenance of ticket redemption / change
kiosks from Western Money Systems, including NCR pick modules.
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Assist
in the troubleshooting and repairing
of slot machines from manufacturers including IGT, Bally (Alpha), WMS,
Atronic, Aristocrat, and Konami, etc. and resolving customer disputes.
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Slot Technician II
April 2006 – April 2007
Silverton
Casino
Las Vegas, NV
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Maintained
and repaired, troubleshooting to board level, more than 1400 slot
machines.
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Assured
game communication issues in CDS player tracking were recognized and
resolved quickly.
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Responded
promptly to floor personnel and supervisor requests, providing excellent
customer service to guests.
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Participated
in machine moves, installs and conversions.
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Slot Technician III (Tribal
Lottery System)
June 2003 – March 2006
Emerald
Queen Casino
Fife & Tacoma, WA
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Maintained
and repaired, troubleshooting to board level, more than 2500 slot
machines at two casinos operated by the Puyallup Tribe.
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Responded
to floor personnel, supervisor and drop team requests promptly.
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Participated
in machine moves, installs and conversions.
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Always
provided customer service which exceeded guests’ expectations.
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Slot Floor Technician
Sep 2002 – March 2003
Chinook
Winds Casino
Lincoln City, OR
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Maintained
and repaired more than 1200 slot machines at this casino operated by the
Confederated Tribe of Siletz Indians.
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Responded
to floor personnel, supervisor and drop team requests promptly.
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Participated
in machine moves, installs and conversions, including converting to
Ticket-In-Ticket-Out
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Provided
excellent customer service to guests at all times.
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Facilities Services Associate /
Preventive Maintenance Technician
May 1996 – Aug 2002
Sears,
Roebuck & Co.
Tukwila & Federal Way, WA
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Made repairs to merchandise returned by customers to prepare the items for resale, including computers, electronics, and lawn & garden equipment.
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Performed regular maintenance in all aspects of the facility including HVAC system, all cash registers and CRT’s, landscaping, painting, etc.
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Made repairs due to vandalism and accidental damage, including automatic doors, walls, and fixtures.
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Assembled customer merchandise, especially grills, bicycles, and lawn and garden products.
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Interacted directly with customers to prevent unnecessary returns.
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Also sold Sporting Goods, Lawn & Garden Supplies, and Hardware, while exceeding customers’ expectations of service.
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